A rider opens the app
The rider enters their destination into the “Where to?” box; reviews each ride option for vehicle size, price, and estimated dropoff time; chooses the desired option; then confirms the pickup.
The rider is matched with a driver
A nearby driver sees and chooses to accept the rider’s ride request. The rider is automatically notified when the driver’s vehicle is about a minute away.
The driver picks up the rider
The driver and the rider verify each other’s names and the destination. Then the driver starts the ride.
The driver takes the rider to the destination
The app gives the driver the option to access turn-by-turn directions.
The driver and rider leave ratings and reviews
At the end of each trip, drivers and riders can rate each other from 1 to 5 stars. Riders also have the option to give the driver compliments and a tip directly in the app.